FAQs

At NexTych Systems, LLC, we want to ensure you have all the information you need before making a purchase. Below are answers to some of the most commonly asked questions about our products, shipping, and policies.

1. What type of products does NexTych Systems, LLC sell? 

We specialize in Wood decor that adds a unique touch of elegance and creativity to your home or office decor.

2. How long does it take to process my order?

We typically process orders within 1-3 business days. You will receive a confirmation email once your order has been processed.

3. How long will it take to receive my order?

After your order is processed, it will typically be delivered within 9-15 business days.

4. Shipping Fee?

Domestic Shipping (United States)

Shipping Fee: $6.95

All domestic orders are processed and shipped within our standard production timeline.

Total estimated delivery time: 8-15 business days after dispatch.

International Shipping

Shipping Fee: $7.95

We offer international shipping to most countries. Delivery times may vary based on destination and customs clearance, but typically range from 10-15 business days.

Customers are responsible for any customs fees or import taxes imposed by their country.

5. Can I return or exchange my purchase?

Absolutely! We have a 30-day return policy. You can return the item within 30 days of receiving it if it’s unused and in its original condition.

  • For exchanges, the quickest way is to return the item and make a new purchase for the replacement.

6. How do I initiate a return or exchange?

To initiate a return or exchange, please contact us via phone: +18126985186 or email: support@nextychsystemsllc.com. We will guide you through the process and provide you with a return shipping label if needed.

7. How long does it take to receive a refund?

Once your returned item is received and inspected, we will process your refund within 5 business days. The refund will be applied to your original method of payment.

8. Do you charge a restocking fee for returns?

No, we do not charge any restocking fees for returns.

9. What if my item arrives damaged?

If your item arrives damaged, please contact us immediately at phone: +18126985186 or email: support@nextychsystemsllc.com. We will either send a replacement or issue a refund.

10. Can I track my order?

Yes! Once your order is shipped, we will send you a tracking number so you can monitor the progress of your shipment.

11. Where do you ship to?

We currently ship exclusively to locations within the United States.

12. How can I contact customer support?

You can reach us via: