Refund policy

At NexTych Systems, LLC, we strive to ensure customer satisfaction with every purchase. If for any reason you are not completely satisfied with your order, we offer a flexible return and refund policy outlined below.

1. Return Policy

  • Return Timeframe: You have 30 days from the date you receive your item(s) to initiate a return.
  • Condition: Items must be returned in their original condition, unused, and with all packaging materials.
  • Return Process: To start a return, please contact us at support@nextychsystemsllc.com. We will guide you through the return process and provide a return shipping label if necessary.
  • Return Method: Returns can be initiated via email or phone.

2. Refund Policy

  • Refund Eligibility: Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
  • Refund Timeline: If your refund is approved, it will be processed within 5 business days. The refund will be automatically applied to your original method of payment.
  • No Restocking Fee: We do not charge any restocking fees for returns.
  • Non-Refundable Items: Customized or personalized items may not be eligible for a refund. Please contact us if you have questions about specific products.

3. Exchanges

  • Exchange Policy: If you wish to exchange an item, the fastest way is to return the original item and place a new order for the item you want.
  • Return & Repurchase: Once the return is accepted, you can proceed with making a separate purchase for the new item.

4. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at support@nextychsystemsllc.com. We will work with you to resolve the issue, either through a replacement or a refund.

5. Shipping Fee

Domestic Shipping (United States)

Shipping Fee: $6.95

All domestic orders are processed and shipped within our standard production timeline.

Total estimated delivery time: 8-15 business days after dispatch.

International Shipping

Shipping Fee: $7.95

We offer international shipping to most countries. Delivery times may vary based on destination and customs clearance, but typically range from 10-15 business days.

Customers are responsible for any customs fees or import taxes imposed by their country.

6. Contact Us

If you have any questions or concerns about our return and refund process, don’t hesitate to reach out: